login contact: 866-956-9594

Privacy Policy

TRUSTe European Safe Harbor certification

Effective Date: 08/15/2013

Because protecting your privacy is very important to Latisys Corp., Attn: Data Security Dept., 393 Inverness Parkway, Englewood, CO 80112 @ DataSecurity@Latisys.com (“Latisys”), we operate our web site under the following guidelines to safeguard your personally identifiable information ("PII").

Latisys’ policies and procedures for handling Client information were created with the understanding that as Internet technologies evolve, Internet business methods must adapt to meet the needs and opportunities of changing technologies. Therefore, Latisys’ policies and procedures are subject to change. Protecting your privacy is very important to Latisys, so we operate our website under the following guidelines to safeguard your PII.

Latisys has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at Latisys. If you are not satisfied with our response you can contact: TRUSTe here. The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site.

Latisys complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  Latisys has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Latisys’ certification, please visit http://export.gov/safeharbor.

PII collected by Latisys

In serving its Clients, Latisys acquires, stores and transmits Client PII that may be regarded as private or sensitive. To establish service, Clients provide Latisys information such as:

  • Client’s name
  • Address
  • Telephone number

In the normal course of providing service, Latisys creates and maintains:

  • The Client’s account status
  • Choice of services
  • Client logs

In addition, Latisys may store client's electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Cookies and Other Tracking Technologies


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any PII you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site.  A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.  You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. [http://en.wikipedia.org/wiki/HTTP_cookie]

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. 

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

Third Party Cookies & Tracking Technologies

The use of cookies by our partners, tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.

We use Google Analytics Demographics and Interest Reporting, a third-party tracking service, which uses cookies to track personally-identifiable information about visitors to our site in the aggregate to capture usage and volume statistics, as well as to provide us with interest-based advertising or 3rd party audience data (such as gender, age and interests) to inform, optimize and serve ads based on someone’s past visit to our site. If you would like to prevent your data from being collected and used by Google Analytics, you can opt out here.

We use Google Adwords as a third party vendor for remarketing, which allows us to serve our ads on other web sites you may visit. You may opt out of this and other cookie programs by visiting http://www.networkadvertising.org/choices/.

Also, through the use of Remarketing with Google Analytics, we advertise online. Third-party vendors may show our ads on sites across the Internet. Some of our business partners, including Google, use first-party cookies (such as Google Analytics cookies) on our site, and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to our web site.  We have no access to or control over these cookies.  This privacy statement covers the use of cookies by Latisys only and does not cover the use of cookies by any third-party.

Flash LSOs

We use local shared objects, also known as Flash cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our site to personalize your visit. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.

Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here:


Data Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.If you have any questions about security on our Web site, you can contact us at Latisys.

Use of Client Information

Latisys may share client information with selected partners, for example, to provide Clients with information about products which might be of interest to the client or to enable the customer to take advantage of special partner programs. Latisys may also use client information to provide its clients with system information or information about new or upgraded products.

We also offer opportunities for you to register for events on our Web site. In order to register for these events, we request certain PII from you on the registration form (such as name and email address). We use this information to contact you about the services and events on our site in which you have expressed interest. 

Additionally, you may also register other users for these events. If you provide us with this information, we use this information to provide counts of attendees, as well as names, titles and company names to the representatives that will be running the event that you have registered for.  We also export this list and all contact information collected during the event registration process and import these contacts into our company-wide contact relationship management platform.

Modification of Client Information

Clients may modify their Client information by emailing billing@Latisys.com or by initiating a support request.

Clients having registered a Domain Name with Latisys and wishing to change the Technical Contact or any other registration information can do so by logging into their domain management interface. Client domain name registration is made publicly available in the registry of domain names. Latisys provides all clients with full access to their domain account by sending them their own user name and password. If you lose your login information, please initiate a support request. We will resend the password to the email address on the domain registration record. If the email address on record is no longer valid, a direct request to the registrar is required. Thus, it is important to keep your email address current.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by emailing us at Latisys or by contacting us by postal mail at the contact information listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Direct Mailings

Latisys may occasionally send its clients information about various products and services that may be of interest. You can opt out of such mailings by sending an email to billing@Latisys.com. However, by doing so, you may miss important communication regarding your service.

If you are a Reseller, Latisys and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt out by sending an e-mail to billing@Latisys.com.

Protecting PII in Public Forums

Latisys may offer interactive forums, such as message boards and chat. Be aware. When Latisys users voluntarily disclose PII to other users or third parties, whether on the Latisys system (email) or otherwise, that information can be collected and used by others, possibly resulting in unsolicited messages from other members or third parties. Latisys strives to protect your PII, but cannot guarantee the security of any information that you transmit to Latisys. You are solely responsible for maintaining the secrecy of any passwords or other account information.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Latisys. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Disclosure of Client Information and Communications

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

Latisys disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through it facilities by clients or others. However, Latisys will review, delete, or block access to communications that may harm Latisys, its clients or third parties. The grounds on which Latisys may take such action include, but are not limited to, actual or potential violations of Latisys’s policies.

Testimonials. With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at Latisys.

Latisys will not disclose its Clients' PII and account information unless:

  • Latisys has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Latisys, its Clients, or others or;
  • Latisys has a good faith belief that the law requires such disclosure.

Latisys will not disclose to third parties the contents of any electronic mail or other electronic communications that Latisys stores or transmits for its Clients unless:

  • as required by law, such as to comply with a subpoena or law enforcement request, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Latisys is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us:

If you have any questions about our Privacy Policy or about our site, please contact us at the address provided above for Latisys.