login contact: 866-956-9594

Privacy Policy

TRUSTe European Safe Harbor certification

Effective Date: 11/26/2014

Because protecting your privacy is very important to Latisys Corp., Attn: Data Security Dept., 393 Inverness Parkway, Englewood, CO 80112 DataSecurity@Latisys.com (“Latisys”), we operate our web site www.latisys.com under the following guidelines to safeguard your personally identifiable information ("PII").

Latisys’ policies and procedures for handling Client information were created with the understanding that as Internet technologies evolve, Internet business methods must adapt to meet the needs and opportunities of changing technologies. Therefore, Latisys’ policies and procedures are subject to change. Protecting your privacy is very important to Latisys, so we operate our website under the following guidelines to safeguard your PII. 

Latisys has been received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request

The TRUSTe program covers only information that is collected through this Web site www.latisys.com, and does not cover information that may be collected through software downloaded from the site.

Latisys complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  Latisys has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Latisys’ certification, please visit http://export.gov/safeharbor.

PII collected by Latisys

In serving its Clients, Latisys acquires, stores and transmits Client PII that may be regarded as private or sensitive. To establish service, Clients provide Latisys information such as:

  • Client’s name
  • Address
  • Telephone number

In the normal course of providing service, Latisys creates and maintains:

  • The Client’s account status
  • Choice of services
  • Client logs

In addition, Latisys may store client's electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Cookies and Other Tracking Technologies


We use cookies for [our shopping cart, to remember users’ settings (e.g. language preference), for authentication]. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. 
Technologies such as: cookies, beacons, tags and scripts are used by [company name] and our partners [specify type e.g. marketing partners], affiliates, or analytics or service providers  [specify type e.g. online customer support provider, etc]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Analytics / Log Files - As is true of most web sites, we gather certain information automatically and store it in log files.  This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. 

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.  If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads.  You will continue to receive generic ads.

(Google AdSense/Adwords) We use Google AdSense to publish ads on this site.  When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites.   You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: http://www.google.com/privacy_ads.html.

Flash LSOs

We use Local Storage (LSs) such as HTML5 to store [content information and preferences.] Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information.
Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here:

Data Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at Latisys.

Use of Client Information

Latisys may share client information with selected partners, for example, to provide Clients with information about products which might be of interest to the client or to enable the customer to take advantage of special partner programs. Latisys may also use client information to provide its clients with system information or information about new or upgraded products.

We also offer opportunities for you to register for events on our Web site. In order to register for these events, we request certain PII from you on the registration form (such as name and email address). We use this information to contact you about the services and events on our site in which you have expressed interest. 

Additionally, you may also register other users for these events. If you provide us with this information, we use this information to provide counts of attendees, as well as names, titles and company names to the representatives that will be running the event that you have registered for.  We also export this list and all contact information collected during the event registration process and import these contacts into our company-wide contact relationship management platform.

Modification of Client Information

Clients may modify their Client information by emailing billing@Latisys.com or by initiating a support request.

Clients having registered a Domain Name with Latisys and wishing to change the Technical Contact or any other registration information can do so by logging into their domain management interface. Client domain name registration is made publicly available in the registry of domain names. Latisys provides all clients with full access to their domain account by sending them their own user name and password. If you lose your login information, please initiate a support request. We will resend the password to the email address on the domain registration record. If the email address on record is no longer valid, a direct request to the registrar is required. Thus, it is important to keep your email address current.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by emailing us at Latisys or by contacting us by postal mail at the contact information listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Direct Mailings

Latisys may occasionally send its clients information about various products and services that may be of interest. You can opt out of such mailings by sending an email to billing@Latisys.com. However, by doing so, you may miss important communication regarding your service.

If you are a Reseller, Latisys and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt out by sending an e-mail to billing@Latisys.com.

Protecting PII in Public Forums

Latisys may offer interactive forums, such as message boards and chat. Be aware. When Latisys users voluntarily disclose PII to other users or third parties, whether on the Latisys system (email) or otherwise, that information can be collected and used by others, possibly resulting in unsolicited messages from other members or third parties. Latisys strives to protect your PII, but cannot guarantee the security of any information that you transmit to Latisys. You are solely responsible for maintaining the secrecy of any passwords or other account information.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Latisys. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@latisys.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Our blog is also managed by a third party application that may require you to register to post a comment.  We do not have access or control of the information posted to the blog.  You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed.  To learn how the third party application uses your information, please review their privacy policy.

Disclosure of Client Information and Communications

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

Latisys disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through it facilities by clients or others. However, Latisys will review, delete, or block access to communications that may harm Latisys, its clients or third parties. The grounds on which Latisys may take such action include, but are not limited to, actual or potential violations of Latisys’s policies.

Testimonials. With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at Latisys. If you wish to update or delete your testimonial, you can contact us at support@latisys.com.

Latisys will not disclose its Clients' PII and account information unless:

  • Latisys has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Latisys, its Clients, or others or;
  • Latisys has a good faith belief that the law requires such disclosure.

Latisys will not disclose to third parties the contents of any electronic mail or other electronic communications that Latisys stores or transmits for its Clients unless:

  • as required by law, such as to comply with a subpoena or law enforcement request, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Latisys is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us:

If you have any questions about our Privacy Policy or about our site, please contact us at the address provided above for Latisys.