Latisys Customer and Technical Support

Latisys is committed to providing the best possible customer support experience available for our customers. Technical Support is available 24 hours a day, 7 days a week, 365 days a year.

Our skilled technical team is equipped with the latest technologies and tool sets to provide fast and effective trouble shooting and resolution for even the most complex scenarios. Reinforced with 24x7 access to our most Senior Level Engineers, our support staff is able to provide you with unmatched SLA’s for response and complete peace of mind that your business needs are in good hands.

Customer Portal

The Latisys customer portal provides an ability to:

  • Submit and track all support requests
  • View real-time information from the Latisys monitoring platform
  • Access on-demand reports for bandwidth and backups

Access the portal here: portal.latisys.com

Telephone Support

Ashburn NOC: (800) 768-0189
Chicago NOC: (630) 242-3494
Denver NOC: (888) 423-3477
Irvine NOC: (949) 784-7911

Sales Support
Ashburn: (703) 574-7223
Chicago: (630) 242-3500
Denver: (303) 268-1470
Irvine: (949) 784-7923

 

 

 

 

 

 

 

 

 

 

 

 
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