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Service Desk

IT infrastructure is complex enough - accessing the experts that
keep it running should be simple

Latisys Service Desk
Where One Call Does it All

With the solution-oriented Latisys Service Desk, a single phone number — 855-LATISYS (855-528-4797) — connects you to a team of experts that’s ready to resolve your issue as quickly as possible, with fewer hand-offs, better communication and clear ownership at all stages.

And throughout the process, they’re focused on you. They have one job: to own and proactively manage your request, providing strong, consistent oversight, coordination and communication until everything is resolved.

Audited authentication methods provide security for your infrastructure by clearly specifying who may discuss, request information about or make changes to your IT environment.

Resolution-driven Support Means
if You Have a Problem, We Have a Problem

If you don’t know what resolution-driven support means, it’s because the Infrastructure as a Service (IaaS) providers you’ve been working with are “escalation-driven.” They follow their script, troubleshoot by numbers and if the issue you’re having is number 12 on their diagnostic checklist, then, well, they’ll figure it out when they get there. All the while “escalating” from one resource to the next — each more technical than the last.

At Latisys, our resolution-driven support focuses on results, not steps. So your Latisys Service Desk Technician kicks off multiple diagnostics at once to get to the bottom of the issue and get it resolved—fast.

They can do that because they actually have the technical knowledge, experience and tools to resolve most technical issues. If they can't, they are empowered to engage the right resources—including our most Senior Level Engineers—right from the start, not after multiple rounds of trial-and-error.

The benefits to you are clear:

  • Quicker response times
  • Greater visibility into support process
  • More efficient, effective—and faster—time to resolution
  • Industry-leading satisfaction

Technical Support is Not Just for Problems

You don’t have to wait for trouble to arise before calling the Latisys Service Desk. Our entire organization is here to act as an extension of your business throughout the entire IT infrastructure lifecycle. From contract signing, through implementation, provisioning, production, and additions and changes, skilled Latisys specialists are always available to provide the support you need.

All Service Desk personnel are full-time Latisys employees working from our data center facilities here in the United States. All are highly educated, trained in our ITIL-compliant processes and certified in today’s leading technologies and platforms, including:

  • MCSE (Microsoft Certified Solutions Expert)
  • PMP (Project Management Professional)
  • CCNA (Cisco Certified Network Associate)
  • VCP (VMware Certified Professional)
  • RHCE (RedHat Certified Engineer)